How can we help?

Collaborate with agency and community experts to integrate policy with technology.

Create a service blueprint and user journey maps to gain deep insights into existing user and agency workflows.

Equitable user recruitment practices to ensure accessible systems for all users.

Develop detailed research and testing plans to engage various user profiles early through interviews and clickable prototypes.

Rapid prototyping and usability testing to identify application issues early.

Continuous usability testing to enable incremental delivery post-launch.

Use well supported, and preferably open-source tools to let our teams focus on program specific workflows sooner.

Deploy early to the cloud with robust CI/CD to create environments for rapid iteration.

Well-documented technical specs and APIs to ease collaboration with product folks.

Use design systems and application templates to quickly build on top of shared standards that address accessibility.

Use plain language to communicate with clarity and simplify user workflows.

Embed system monitoring and security engineering into development to consistently protect user privacy and policy compliance.

Conduct stakeholder listening sessions at kickoff to craft high value roadmaps.

Define and track success metrics to make data-driven product decisions.

Work on program unknowns and a simplified end-to-end workflow first to de-risk delivery.

Strong documentation culture to work efficiently in an increasingly distributed world.

Foster a one-team culture across vendors and our stakeholders to move at velocity during implementation.