Services
Let us help you unlock more value and impact from your digital services.
Our Approach
We never lose sight of program outcomes for our agency partners and their users.
Bridging Policy, People, & Process
Our work involves translating complex government policy into effective services. We take a Policy-Integrated Delivery approach to partner with stakeholders and SMEs, and integrate their experience, process, and expertise with technical considerations for better program outcomes.
Reducing Burden
We take our responsibility of building accessible government services for all users seriously. We center our work on human-centered design and research to gain deep insights into end user and agency staff needs.
The Right Technology Tools
We leverage our extensive technology delivery experience to select the best technology tools for the job at hand. This means using a mix of open source, COTS, custom development, and AI technology options to address your unique challenges.
Iterating at Velocity
We prefer working in smaller launch cycles to quickly test, validate, and evolve priority digital service features. Our senior staff, quick hiring process, and repeatable agile best practices allow us to spin up lean teams to deliver critical MVP launches in a few months.
Capabilities
We bring a strong set of capabilities to modern digital services delivery.
Digital Modernization
We have deep expertise modernizing legacy systems by building next versions in parallel or enhancing live systems in place. In each case, our approach prioritizes de-risking delivery by addressing end-to-end integration challenges first.
AI & Emerging Technologies
Our staff bring varied experience in machine learning, large language models (LLMs), and generative AI. In our current work we are using AI to assist users with application forms, language translations, fraud detection, and increasing development velocity.
Security & Compliance
We embed security into every stage of the software development lifecycle, ensuring compliance and resilience from day one. With a zero-trust approach, we safeguard systems while enabling secure, efficient delivery of mission-critical software.
Enterprise Data
We specialize in building and scaling ETL processes that streamline data integration, ensuring reliable, high-quality insights. Our expertise in data management and governance enables secure, compliant, and efficient data operations for government agencies.
Services
Our services aim to identify program and user challenges, integrate user research and testing with policy expertise, and deliver digital services that meet program goals.
Research & Design
We lead our work with human-centered design and research to gain deep understanding of program needs.
Expertise
- Human-Centered Design
- Service Design
- User Research
- Usability Testing
Approach
Collaborate with agency and community experts to integrate policy with technology.
Create a service blueprint and user journey maps to gain deep insights into existing user and agency workflows.
Equitable user recruitment practices to ensure accessible systems for all users.
Develop detailed research and testing plans to engage various user profiles early through interviews and clickable prototypes.
Rapid prototyping and usability testing to identify application issues early.
Continuous usability testing to enable incremental delivery post-launch.
Engineering & Technology
Our pragmatic approach leverages our extensive experience to select the best technology tools for the job at hand.
Expertise
- Systems that scale from pilot to millions of users
- Government modernization or greenfield projects
- Full-stack web application development
- Working with large data sets
- Cloud modernization (AWS, Azure, Google Cloud)
- Cloud infrastructure as code
- DevSecOps and site reliability
- Automated QA
Approach
Use well supported, and preferably open-source tools to let our teams focus on program specific workflows sooner.
Deploy early to the cloud with robust CI/CD to create environments for rapid iteration.
Well-documented technical specs and APIs to ease collaboration with product folks.
Use design systems and application templates to quickly build on top of shared standards that address accessibility.
Use plain language to communicate with clarity and simplify user workflows.
Embed system monitoring and security engineering into development to consistently protect user privacy and policy compliance.
Product & Agile Delivery
Our product and project managers build stakeholder trust by consistently reducing delivery risk.
Expertise
- Agile Technology Planning and Delivery
- Product Management
- Project Management
- Program Management
Approach
Conduct stakeholder listening sessions at kickoff to craft high value roadmaps.
Define and track success metrics to make data-driven product decisions.
Work on program unknowns and a simplified end-to-end workflow first to de-risk delivery.
Strong documentation culture to work efficiently in an increasingly distributed world.
Foster a one-team culture across vendors and our stakeholders to move at velocity during implementation.
Let's Build Together
NAICS Codes
541511: Custom Computer Programming Services
541512: Computer Systems Design Services
518210: Data Processing, Hosting, and Related Services
511210: Software Publishers
541519: Other Computer Related Services
Set Asides
8(a) Business Development Program
DC Certified Business Enterprise (CBE)
Massachusets Minority Small Business Enterprise
Vermont Minority Small Business Enterprise
Contracting Details
DUNS: 117371487
UEI: DKGMKCMALNW6
CAGE: 8PXE3